You hereby agree that your content supports the Protection of Intellectual Property.

We will not grant a refund, credit your account, or replace any customized / personalized printed product unless

  • The product was misprinted
  • The product was damaged (excluding damages during delivery)
  • The product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

KEMOLENE has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem to us via email at within 30 days of delivery.